Refunds Policy

Cancellations

Kindly note that we are not a product seller but a service provider and as such, we are not in a position to allow for any cancellations of your booking once the service has already been rendered or is in the process of being rendered.

If a fully paid for booking is cancelled 30 days prior to the arrival date/s, no retention will be levied.

Refunds

Retention charges may apply as below:

• If cancelled 15 days prior to the arrival date/s, one night's (first night) retention is levied.
• If cancelled 72 hours prior to the arrival date/s, all the nights or entire stay will be charged/levied.
• Any NO SHOWS will also attract 100% retention charges.
• Any amounts will be refunded as per the above parameters through cheque/online, and will not be refunded in cash.
• Granny's Den Resort's management reserves the right to take a final decision on all refunds.

Any kind of complaint, or a cancellation or refund request, will only be entertained as per our policies.

Please be courteous, transparent and honest with us so that we can serve you better and resolve any issues amicably.